Last updated: March 1st 2026
At ORA, we aim to process and deliver your order as quickly as possible.
Processing Time
All orders are processed and shipped within 48 hours (business days). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Delivery typically takes up to 3 business days after dispatch within Canada. Shipping times may vary depending on your location and the carrier.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can use this link at any time to follow the status of your delivery.
Shipping Fees
We offer free shipping across Canada unless otherwise stated during promotional periods.
Shipping Delays
While we do our best to ensure timely delivery, ORA is not responsible for delays caused by carriers, weather conditions, customs, or other unforeseen circumstances.
Incorrect Address
Please ensure your shipping information is accurate at checkout. ORA is not responsible for orders shipped to incorrect addresses provided by the customer.
If you have any questions regarding your shipment, please contact us at [Insert Email Address].************