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Frequently Asked Questions

Shopping & Orders

How long does shipping take? keyboard_arrow_down
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Orders are processed within 24–48 hours. Once shipped, delivery takes approximately 3 business days within Canada. You'll receive a tracking number by email as soon as your order is on its way.

How can I track my order? keyboard_arrow_down
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Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package directly from our shipping carrier's website.

Do you offer free shipping? keyboard_arrow_down
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Yes free shipping on all orders over $50 within Canada. Orders under $50 are subject to a standard shipping fee calculated at checkout.

What is your return policy? keyboard_arrow_down
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We want you to feel confident in your purchase. If you're not satisfied within 30 days of receiving your order, contact us and we'll make it right.

Can I cancel or modify my order? keyboard_arrow_down
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If you need to cancel or change your order, contact us as quickly as possible at [email]. We process orders fast, but we'll do everything we can to accommodate your request before it ships.

How to use

How often should I use the treatment? keyboard_arrow_down
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Once a week is all it takes. Consistency is what drives results the more regularly you use it, the more your scalp rebalances and the longer your hair stays fresh between washes.

How do I apply the mask? keyboard_arrow_down
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Section your dry or slightly damp hair to expose the scalp. Apply the paste directly to the roots and scalp, not the lengths. Massage gently to ensure full coverage, then leave it on for 20–45 minutes before shampooing as usual.

How do I prepare it? keyboard_arrow_down
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Mix the lote tree powder with warm water to form a smooth paste. You can also add a few drops of your favorite oil argan, jojoba, or almond work beautifully for added nourishment.

How long should I leave it on? keyboard_arrow_down
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Between 20 and 45 minutes. The longer you leave it, the deeper the reset. If you're short on time, 20 minutes still delivers results. We recommend using it while you do something you enjoy it fits into your routine, not around it.

Do I replace my shampoo with this? keyboard_arrow_down
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No Root Revival works alongside your shampoo, not instead of it. Apply the mask first, let it sit, then shampoo as you normally would. Think of it as the step that makes everything else work better.

How soon will I see results? keyboard_arrow_down
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Most clients notice their hair staying fresh longer within the first two weeks of weekly use. By week three, roots feel lighter, volume holds better, and the urge to wash every other day starts to fade. Like any scalp reset, the longer you use it, the more your scalp rebalances and the better every wash day feels.

Product & Ingredients

Is it safe for color-treated hair? keyboard_arrow_down
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Yes. Root Revival is gentle enough for color-treated hair. It cleanses and rebalances the scalp without stripping color or disrupting your hair's natural structure.

Will it dry out my hair? keyboard_arrow_down
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No. Lote tree powder rebalances the scalp without stripping its natural oils. It removes what doesn't belong buildup and excess oil while respecting your scalp's natural balance. Most clients find their hair feels softer and lighter after use, not drier.

Is it suitable for all hair types? keyboard_arrow_down
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Yes straight, wavy, curly, coily, fine, thick, color-treated, or natural. If your scalp produces oil and accumulates buildup, Root Revival was made for you.

What makes this different from dry shampoo? keyboard_arrow_down
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Dry shampoo masks the problem. It sits on your hair, absorbs surface oil temporarily, and over time adds to the very buildup that makes your roots greasy faster. Root Revival works differently it goes to the scalp, removes what's blocking it, and rebalances oil production at the source. You're not covering the issue once a week. You're fixing it.

What does the powder smell like? keyboard_arrow_down
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Lote tree powder has a very subtle, natural, earthy scent that disappears completely once rinsed. No perfume, no artificial fragrance nothing that interferes with your other products.

Sourcing & Quality

Where is your powder sourced? keyboard_arrow_down
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Our lote tree powder is ethically sourced from Morocco, where the sidr tree has been used in hair and wellness rituals for generations. We work directly with trusted suppliers to ensure quality, purity, and responsible harvesting.

Is it organic? keyboard_arrow_down
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Yes. Root Revival is made with 100% organic lote tree powder. No fillers, no additives, no unnecessary ingredients. What you see on the label is exactly what's in the bag.

Why lote tree powder specifically? keyboard_arrow_down
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Lote tree powder known as sidr has been used in ancestral hair rituals across North Africa and the Middle East for centuries. It's one of the only natural ingredients known to draw out deep scalp buildup while simultaneously nourishing the root. We chose it because it works, it's been trusted for generations, and it needs nothing added to it to perform. That's exactly the kind of ingredient Ora Ritual is built around.

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    Every question you have before you reset.