Last updated: March 1st 2026
At ORA, we stand behind the quality of our products and aim to ensure customer satisfaction.
Due to the nature of our haircare products, we do not accept returns or exchanges on opened or used items for hygiene and safety reasons.
Returns
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [Insert Email Address]****. Please include your order number and clear photos of the item. We will review your request and, if approved, provide a replacement or refund.
Items must be unused and in their original condition to be eligible for return.
Refunds
If your refund request is approved, the refund will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
Opened, used, or altered products are not eligible for return or refund.
Incorrect Address
ORA is not responsible for orders shipped to an incorrect address provided at checkout. Please ensure your shipping details are accurate before confirming your order.
If you have any questions regarding your order, please contact us at [Insert Email Address].******